Breakfast Attendants ensure the guests have a positive dining experience by preparing and maintaining a clean, well-stocked and well-organized dining area, providing high quality customer service at all times, and promptly and effectively responding to guests' requests and concerns. The Breakfast Attendant is responsible for setting up the breakfast area in a timely manner, assuring food is hot and replenished, and keeping the kitchen and dining area inventory stocked.
The Chief Engineer is responsible for the overall maintenance and upkeep for the hotel. The Chief Engineer oversees all maintenance projects and is responsible for ensuring preventative maintenance is completed timely and accurately. The Chief Engineer directs all other maintenance staff and assigns responsibilities when needed. This position works closely with the General Manager and Operations Manager to ensure a smooth operation.
Front Desk Associate
Front Desk Associates serve as a guests' first point of contact and manage all aspects of their accommodation. This position is responsible for registering guests, anticipating and accommodating requests, providing information about rooms, rates, and amenities, and communicating with other departments on the status of guest rooms. Must be able to handle adversity with ease and diffuse guest concerns with poise and professionalism. Front Desk Agents are also responsible for upselling guest rooms and promoting hotel services.
Front Desk Manager
The Front Desk Manager is responsible for overseeing all operations of the front desk. The Front Desk Manager responds to customer concerns and ensures all Front Desk staff members are properly trained. The Front Desk Manager is responsible for ordering supplies and keeping accurate inventory. Front Desk Managers must ensure the desk is staffed at all times and must be available to cover shifts in the event of a call off.
General Managers are responsible for all aspects of hotel operations; providing day-to-day leadership, driving staff development, maximizing financial returns, executing company standards, and creating a memorable experience for each guest. You will be responsible for developing programs and initiatives to increase team engagement, implement and monitor team member succession, and oversee all HR related functions. The position will spearhead all financial initiatives, prepare capital and sales strategies, and analyze financials to drive revenue, future profitability, and maximum on return. General Managers must have strong leadership, conflict management, and customer service ability, being able to adapt to each days' changing obligations.
Our Housekeepers handle all aspects of room turnover; ensuring all rooms are cared for and inspected according to standard prior to guest check in. This includes removing and replenishing room linin, restocking guest amenities, and providing additional housekeeping duties. This position is responsible for communicating with the management and the front desk team on any damages or deficits in the room, equipment inadequacies, and guest requests.
Responsible for managing the daily operations of housekeeping and laundry. Directs and works with the team to ensure guestrooms, public spaces, and employee areas are clean and well maintained. Completes room inspections and holds staff accountable for corrective action. Monitors compliance with QA standards, procedures, and company policies. Housekeeping Managers lead their team while assisting with meeting or exceeding property goals.
House Person/Publics Attendant
The House Person is responsible for responding promptly to requests from guests and other departments and assisting with preventative maintenance in guest rooms and public areas on the hotel premises. Some tasks include sweeping and mopping lobby floors, dusting and polishing metalwork, washing walls/ceilings, removing trash from receptacles, and assisting coworkers with other work that may arise.
Laundry Attendants handle all aspects of linen turnover from sorting and treating stained linens, loading washers, using specified cleaning agents, folding and inspecting linen to standards, and maintaining inventory of all laundry cleaning supplies. Laundry Attendants are responsible for keeping clean linen stocked and available for housekeeping, ensuring rooms are ready for guest arrival. This position will handle the day to day upkeep of laundry equipment and communicate any maintenance issues with management.
Maintenance Technicians must be well-rounded and take on problems with an innovative approach. This position is responsible for providing preventative maintenance and repairs to all areas of the hotel and surrounding property. This person should have the skills to use a variety of equipment and the ability to work in a physically demanding role. Must be able to work well under pressure and handle emergency situations with ease. This position is ideal for someone who has a wide repair and maintenance background and enjoys doing different tasks each day on the job.
Operations Manager/Assistant General Manager
Responsible for supporting all aspects of operations including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Operations Managers/Assistant General Managers ensure implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process.
The Sales Coordinator is responsible for fielding incoming sales calls and transferring them to the sales manager where appropriate. Some responsibilities include prospecting for potential clients, working with wedding and social event room blocks, answering questions about the hotel property and facilities, creating and editing contracts, and presenting service options. The Sales Coordinator must have strong interpersonal skills, as this person will have direct contact with most sales related clients.
The Sales Manager is responsible for generating new and repeat business by proactively prospecting, qualifying and closing. The Sales Manager is also responsible for creating and executing proactive sales strategies including outside sales calls and spearheading hotel marketing initiatives in order to drive sales and increase room nights for the property. The Sales Manager works closely with the General Manager and Director of Sales and Marketing on revenue management and rate determinations to generate maximum profit.